British Airways Baltimore/Washington International Airport  – BWI Terminal

British Airways is known for offering exceptional service to all the passengers traveling with them. Whether inside the flight cabin or at the airport, the airline doesn’t compromise with the amenities they offer. Baltimore/Washington International Airport is where British Airways operates and manages all its operations. Each traveler should carry all the information about the airport and the airlines to tackle any difficult situation during the journey. This may help them find their desired place at the airport quickly.

Information of British Airways at BWI Terminal

Washington International Airport offers services to many airlines, including the British Airways. Once they reach the airport, passengers can head directly towards Concourse E to visit the British Airways counters. The airline operates all its services from the same terminal, including all the booking and cancellation counters, baggage claim sections, additional assistance, etc. In addition, the airline’s staff at the terminal are highly professional and available to help all the airport travelers. They are available 24/7 to ensure no passengers face any problems and travel hassle-free. 

British Airways Departure & Arrival at BWI Airport

The airline operates all the Departing and Arrival Flights from Concourse E of the BWI International Airport. In addition, the airline also manages all its operations from the same terminals. Whether you are looking for a booking or cancellation counter, from Cafes to Lounges, you can directly visit Concourse E and get everything in the same place.

Quick Overview of British Airways BWI Airport

Whether a first-time or frequent traveler, you must carry all the contact and address-related information. This information can help you connect with the airline or airport staff in case of any odd situation. You can reach out to them for any booking-related query, to fill a complaint, or any type of support:

Baltimore/Washington International Airport (BWI) Information
Airport NameBaltimore/Washington International Airport (BWI)
Official Website
Address7050 Friendship Rd, Baltimore, MD 21240
Airlines StatusActive
CountryUnited States
Contact Number(410) 859-7111
British Airways Contact Information
AirlinesBritish Airways
Official website
British Airways Departures Terminal At BWIConcourse E
British Airways Arrivals Terminal At BWIConcourse E
FoundedMarch 31, 1974
HeadquarteredWaterside, Harmondsworth, UB7 0GB, United Kingdom

Services Offered by British Airways BWI Airport

British Airways passengers are eligible to enjoy a lot of benefits while traveling. In addition, the airline offers several exceptional services to all the passengers at the airport. It includes a baggage claim facility, ticket booking, reservation, lost and found baggage, etc. Here is a complete list of services at the airport:

Ticket Booking

Ticket Booking

If you are willing to travel on a British Airways flight and want to book one, the airline provides several ways to complete the reservation. You can visit the official website or app or walk to the self-serve kiosk or the airline’s booking counter. After choosing the most relevant option, an online channel, you can log in to the portal and click the Flight Booking option. Then, enter all the required details and proceed by making the payment. You can follow the same process by phone. You can also use the self-serve kiosk or head to the airport ticket booking counter if you are already at the airport.

Reservation Management

After making a reservation, you can manage your booked flight through your mobile/app or at the airport counter. You can also make some possible changes to your itinerary. To make it happen, visit the official website, log in, and click the manage booking option. Then, click on the flight booked and make the desired changes. Then, click on the save option to proceed. You can follow the same process on the self-serve kiosk. If you are already at the airport’s booking counter, you can request the guest care staff to change your itinerary, and the agent will take appropriate action. 

Check-in Process

You can easily avoid the long queues at the airport’s check-in counter by simply doing it online. The online check-in process allows you to do it online from anywhere in the world. Visit the official online portal of British Airways and the online check-in button. Then, complete the check-in process by following the on-screen prompts and get the boarding pass on your registered email ID. If uncomfortable with online check-in, head to the airport for kiosk check-in or at the check-in counter. Request the agent to do it by providing all the required information. Once done, the counter staff will give you the boarding pass and other details about the flight. 

Flight Cancellation

Many passengers often hesitate while canceling a flight due to the charges imposed after canceling a flight ticket. However, there are several policies, such as a 24-hour risk-free cancellation policy, to save the passengers from getting charged. If you want to cancel the flight, you can visit the online portal, log in, and select the itinerary to cancel. If you don’t want to cancel your flight through any online mode, head towards the airline’s counter at Concourse E of Baltimore/Washington International Airport (BWI). 

Lost and Found

Lost baggage issues are quite common at the airport. That is why the airline offers a dedicated lost and found baggage facility at the airport through which passengers will be able to find their lost luggage at the airport as quickly as possible. Passengers having an issue can directly head toward the lost and found counter at the airport to report the issue immediately. Once the report is filled or the traveler informs the airline staff, the airline staff will take appropriate action to find your luggage quickly. An online portal can also be used to report the issue if you find it difficult to reach the counter. 

Pet Travel Facility

If you plan to travel with your four-legged companion, you can carry your service dogs under some restricted guidelines. The airline crafted some restrictions for carrying your service pet inside the cabin. In addition, the pet must be properly vaccinated, and the passenger must bring all the certificates and documents at check-in.

Special Assistance

If you are not healthy and have some medical issues, you can request special assistance from British Airways. However, you must ensure the request is placed at least 48 hours before the flight departure. The airline will then arrange all the required things, such as wheelchairs, medications, etc., at check-in and boarding. 



Passengers are eligible to visit the Admirals Club Lounge at Terminal D of Dallas Fort Worth International Airport. Business Class & First Class travelers or any Sapphire Tier or Emerald Tier passenger can visit the lounges and take the benefits. 

British Airways Parking Service At BWI Terminal

BWI Airport offers a flexible parking facility to all passengers traveling alone to the airport and needing a parking space for their vehicle. The parking rates vary depending on the parking need and duration. You may get hourly, express, daily parking, long-term parking, etc. You can choose the parking facility according to your requirements. The airport has many parking spaces with high-class safety and 24/7 security. So, there is no need to worry about your vehicle. 

Shuttle Service

within the airport without any hassle. The shuttle service also helps the airport to manage and restrict traffic. In addition, there are various zones for a specific shuttle service, such as Zone 1, 2, 3, and 4. You can use Zones 1 and 3 to access the hotel shuttle service, Zone 2 for the off-airport parking shuttle service, and Zone 4 for hotels and off-airport parking shuttles.

Airport Lounges

At the Baltimore/Washington International Airport, various lounges are available where the airport operates. These lounges include a fitness and wellness center; only one standard lounge is available at the airport. 

LoungeLocationOpening Hours
The Club at BWIConcourse D (Near Gate D10)All Days: 4:15 a.m. to 10:30 p.m.
ROAM FitnessConcourse D (Near Gate D1)Sunday to Friday: 6 a.m. to 6 p.m. Saturday: Closed
USO LoungeMain terminal, lower level (outside of security)All Days: 6 a.m. to 10 p.m.

Wrap Up!

Booking a British Airways flight is as easy as pinching your fingers. This is because of how airlines provide reservations, flight booking management, cancellation, etc. It allows you to book a flight online, on call, kiosk, or at the airport counter process. In addition, the airline offers various other airport services, which you can check out after visiting Concourse E of BWI Airport. Check and keep all the contact information handy to avoid any unwanted hassles.

Frequently Asked Question ( FAQs)

Which is the British Airways operational terminal at BWI Airport?

British Airways uses Concourse E at Baltimore/Washington International Airport.

What is the British Airways Arrival Terminal at BWI Airport?

All British Airways flights arrive at Concourse E of BWI International Airport. 

What is the British Airways departure terminal at Baltimore/Washington International Airport?

Baltimore/Washington International Airport (BWI) serves British Airways and allows it to use Concourse E for all its departing flights.

Does the British offer a special assistance facility at BWI Airport?

Yes, British Airways allows passengers to inform the airline at least 48 hours before the scheduled flight departure about the special assistance required for the patient. 

How many terminals are there at BWI?

There are 5 Terminals at Baltimore/Washington International Airport, out of which four terminals are Domestic and 1 is International. 

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