Frontier Airlines Chicago O’Hare International Airport – ORD Terminal

Chicago O’Hare International Airport is the operating base for Frontier Airlines and is also the major international airport serving Chicago. The airport covers almost 7627 acres of land and operates non-stop flights to more than 214 destinations around the globe. Frontier Airlines operates all its flights from Terminal 5 at O’Hare International Airport.

Passengers traveling with the airlines will get their queries resolved at the same terminal, where they can also find several other service counters. Once you reach the airport, head to the T5 and look for your desired service counter.

Information About Frontier O’Hare Terminal 5

Frontier Airlines O Hare Terminal is one of the vital airlines in the aviation industry, serving millions of passengers annually. Frontier Airlines operates its flights to more than 100 destinations within the United States and almost 31 international destinations worldwide. Flying as ultra-low-cost airlines, it operates as one of the biggest players in the market. Not just only the flights but Frontier also offers exceptional services to passengers so that they can travel without any hassle.

Passengers traveling with Frontier Airlines can easily find all the desired services and amenities by reaching Terminal 5 at ORD International Airport. These services include 

AirlinesFrontier Airlines
Official website
Departures Terminal 5
Arrivals Terminal 5
HeadquarteredDenver, CO

ORD Airport Address & Contact Details

Carrying the airport details can be a plus point for you to tackle any unwanted stressful surprises while traveling. Check the table below to get all the required information:

Airport NameChicago O’Hare International Airport (ORD)
Official Website
Address10000 W Balmoral Ave, Chicago, IL 60666
Airlines StatusActive
CountryUnited States
Contact Number(800) 832-6352

Counters at T5

Counters at T5

Frontier Airlines ensures a smoother and more stress-free journey for all travelers. Passengers can easily find many check-in counters at the airport’s Terminal 5 for a quick and easy check-in process. In addition, various other counters include flight status, information, and meet-and-greet. 

Currency exchange counters are available at the airport, and passengers can visit their desired ones. If airport passengers want to rest and enjoy good food, they can directly head to cafes, restaurants, and lounges at the Terminal. Here is a list of services you can get after reaching T5 at O’Hare International Airport:

Ticket Booking and CancellationCheck-in Facilities
Animal Relief AreaWeb/Online Check-in
Childcare ServicesShops and Duty-Free Centers
Meeting RoomsMedical/Emergency Services
ATMs, Bank, and Currency ExchangeTicket Upgradation
Baggage AllowanceValet Parking
Lost & Found ServicesRestaurants
Meet-and-Greet ServiceConference & Exhibition Services
Airport LoungesDelayed and Damaged Baggage Services.

Frontier Booking & Cancellation

Passengers traveling with Frontier Airlines can find many booking & cancellation counters at Terminal 5 of ORD International Airport. If anyone is planning to travel with Frontier, they can head to the counter and request to make a reservation. In addition, the staff at the counter will ask for additional information such as personal details, travel date, and time and will continue with the booking process. 

If you booked a flight and want to cancel it, you can directly inform the agent at the booking and cancellation counter. You can also tell them about the exact valid reason why you are canceling a ticket. This will help you get the exceptional benefits of getting a refund for your flight ticket cancellation.

Check-in Facilities

To board the flight, you must first check in and receive your boarding pass. To make it happen, you must reach any Frontier Airlines check-in counters available at the Terminal. The counter staff will complete the formalities and provide your boarding pass. This process can be a little hectic if there are long queues at the airport’s check-in counter. You can visit the airport hours before or select the online check-in process to avoid the long lines at the counter. 

Baggage Allowance

Baggage is everyone’s traveler partner, and it’s nearly impossible to travel anywhere without carrying luggage that includes important and required stuff. Frontier Airlines understands this completely, so it offers a flexible baggage allowance to the passengers traveling with them. However, there might be limitations, and passengers must pack their bags under the restricted limit to avoid paying additional charges or loss. You can scroll the airline’s official website to check the exact baggage allowance. 

Lost & Found Desk

Many passengers often lose their valuable belongings at the airport. If this is the case with you, you must immediately head to the airport’s Lost and Found counter desk. The counter staff will take quick action as soon as they need to know about the baggage loss issue. Once you file a complaint, the ground staff will follow the standard procedure to find the luggage quickly. In addition, they might inform you about every update in finding it. 

Unaccompanied Minors Assistance

Unaccompanied minors traveling with Frontier Airlines will feel extremely protected and comfortable under the unaccompanied minor assistance provided by the airline. You don’t need to request this at the airport counter as the airline proactively takes good care of the child by treating them like a family member. In addition, the staff are very polite and completely understand the nervousness of traveling alone. 

Personalized Assistance

Feeling stressed while traveling with a patient or someone in bad health? That’s not a problem with Frontier Airlines, as it offers personal assistance to passengers with health and medical issues. The highly trained staff will assist them until they board the aircraft by providing wheelchair facilities, medical help, and arranging priority boarding. However, passengers must inform the airline about the assistance required to prepare on time. 

Amenities and Services at ORD Terminal

Passengers, whether leaving or reaching the airport, can find various service areas, such as currency exchange, pet relief areas, parking facilities, meeting rooms, cafes, restaurants, and lounges. 

Getting To and From Service

Getting To and From Service

O’Hare International Airport offers exceptional parking and transportation facilities. It includes connecting travelers, parking, shuttles, buses, taxis, rental cars, and many more. Connection Traveler service helps you connect with all the terminals throughout the airport. This airport transit facility can transfer between terminals irrespective of the arrival or departure of domestic or international flights. 

Alternatively, passengers can use the available shuttles, cars, and bus services at the airport, which are operational 24/7 and run one after the other between 10 to 20 minutes.  Rental cars and public transit are also available for passengers looking for quick visits or affordable transport options. 

Relax & Recharge at Yoga Rooms

Have enough spare time and want to do some Yoga at the airport? Not a difficult task anymore as ORD International Airport has Yoga Rooms available on various terminals. However, passengers may not get one at Terminal 5, and they must reach the Mezzanine Level of Terminal 3 between the daily operational hours from 06:00 am to 10:00 pm. 

These Yoga Rooms have every facility available, including Yoga mats, shelves to keep all your belongings and garments, etc., which gives you a perfect environment to relax, meditate, and practice Yoga. 


Unfortunately, Frontier Airlines doesn’t operate any lounges at the airport. However, other airline lounges are available, such as Delta Sky Club, Swissport Lounge, SAS Lounge, and British Airways Lounge, and all these lounges are available at different Terminal 5 gates. 

Also, Frontier Airlines passengers can also head to the lounges directly and coordinate with the staff to get or purchase entry passes. These lounges offer premium services to travelers, and they can have some great food and fresh beverages to drink. In addition, passengers can enjoy a quiet and peaceful environment to relax or join their business meetings without disturbance. 

Mother’s Room

ORD International Airport offers separate, clean, and comfortable rooms to mothers and nurses traveling on any airline. In addition, these rooms are available 24/7, providing complete security, safety, and hygiene.

At The End!

Whether it’s special assistance or booking a new flight, ORD International Airport has everything for everyone. Frontier Airlines makes traveling easy; even an unaccompanied minor can comfortably travel anywhere with the airline’s assistance. The airline also offers various exceptional services in-flight and at the airport to make the passenger’s journey more comfortable than ever before. 

Frequently Asked Questions (FAQs)

What terminal is Frontier in O Hare?

Frontier Airlines uses Terminal 5 at O’Hare International Airport (ORD) in Chicago. 

What Airlines fly out of Terminal 5 at ORD?

Various airlines operate from ORD Terminal 5, including Frontier Airlines, Korean Airways, SAS Airlines, and many more. 

Is O Hare Terminal 5 only international?

O’Hare International Airport’s Terminal 5 has M1 to M40 and 36 gates. A number of airlines use these gates for all their International departures and arrivals flights at the airport.

Is Terminal 5 at O Hare connected?

Yes, Terminal 5 at ORD International Airport is connected to the other terminals through the Airport Transit System and shuttle services. 

What airport does Frontier fly into in Chicago?

Frontier Airlines uses Chicago Midway and Chicago O’Hare International Airports for all its arrival flights. 

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