Alaska Airlines Chicago O’Hare International Airport – ORD Terminal

If you plan to book your ticket with Alaska Airlines for your upcoming trip from Chicago O’Hare International Airport (ORD), arriving informed will make your trip even better and stress-free. Below, you will get all the essential information you need to navigate the airport, from reaching the airport and finding your terminal & your check-in counters to exploring dining options and amenities. Knowing what to expect at this airport and the flight will help you arrive prepared and witness a comfortable experience, whether it is your first time travelling or a usual one.

Terminal Used By Alaska Airlines At ORD

If you have an upcoming flight with Alaska Airlines at Chicago O’Hare International Airport (ORD), you’ll use Terminal 2. This terminal also serves other airlines like Air Canada and JetBlue. Check your boarding pass for the specific gate number within Terminal 2, easily searchable on concourses E or F.

How To Find Terminal 2 At O’Hare International Airport

Finding Terminal 2 at this ORD airport is very easy. All you have to do is check the ways to see it below and follow what suits you.

  • Directional Signs– Look at the signs in the airport directing you to Terminal 2. They’ll be visible and will direct you in the right direction.
  • Boarding Pass– Your boarding pass will include your terminal number and gate.
  • Airport Map– ORD airport’s website and app provide detailed maps, allowing you to find Terminal 2.
  • Take Help From Staff—Ask airport staff for help if you need clarification. They’ll guide you to Terminal 2.

Choosing the Transportation To Reach ORD Airport

Regarding reaching the ORD with suitable transport, there are several ways to reach O’Hare Airport. Know about the options below:

Public Transportation

Public Transportation at ORD
  1. CTA Blue Line– This train provides a direct and much less costly way to get to the airport in no time.
  2. Pace Buses– These buses connect O’Hare to various suburban areas, providing an easy option for those in need.

Ride-Sharing Services:

  1. Uber and Lyft—These two sharing cab apps are very popular as they offer convenient door-to-door service at a reasonable price. However, their prices can fluctuate based on demand and other factors.


Taxis provide the fastest and most direct service to the airport, but they are also the most expensive option.

Other Options

  1. Private Car—You can book a private car service if you require a more personal vehicle. This is best for large groups or those traveling with kids.
  2. Parking– If you prefer to drive yourself, O’Hare Airport has several parking options available.

ORD Airport Amenities & Services

Taking off from Chicago O’Hare Airport (ORD) with Alaska Airlines can be very easy, with a wide range of amenities and services available. If you need to stay connected, relax, eat something, or purchase, ORD has got you. Check out the amenities below:

WI-FIPower StationsBanking Services
Business CenterSpa CenterMulti-Modal Facility 
Art ExhibitionsHilton Health ClubUSO
Passenger PagingYoga RoomChapel
Currency ExchangeATMsCar Rentals
Ground TransportationParkingLuggage Storage
Lost and FoundFamily ServicesPet Relief Areas
Restaurants and BarsShopsDuty-Free Shopping
Hair Salons and SpasShoe ShinesNewsstands
BookstoresGift ShopsConvenience Stores
PharmaciesMedical FacilitiesDental Services

Alaska Airlines In-Flight Services & Facilities

When you choose Alaska Airlines to fly to your destination, the airline ensures you get full comfort and relaxation. To do so, they offer many services and facilities mentioned below:

Food & Beverages
Meal service Snacks and Appetisers
Pre-order mealsRegional food options
Alcoholic and non-alcoholic drinksCoffee and tea
In-flight movies and TV showsOn-demand entertainment options
Wi-Fi Power outlets
Comfort & Amenities
Spacious cabinsComfortable seats
Blankets and pillowsEarphones
Personal care kitsAccessible lavatories
Children’s Services
Activity kits and coloring booksChildren’s meals
Special Assistance
Assistance for passengers with disabilitiesMedical assistance
Information & Communication
Flight status updatesIn-flight announcements
Other Amenities
Duty-free shoppingReading materials
Games and puzzlesLost and found
Pet travelUnaccompanied minor service
Language assistanceSpecial dietary needs

Pre-Departure Procedures For Alaska Flight At ORD

Once you have arrived at the airport, you have to follow some procedures before boarding the flight mentioned below:

Check-in For Flight

To check-in for your flight, you have three methods to choose from, including online method (most convenient), self-kiosk & airport counter check-in:

  • Online
  1. Visit the Alaska Airlines website or app.
  2. Enter your confirmation number or e-ticket number.
  3. Select your seats and check-in for your flight.
  4. You’ll receive a boarding pass via email or on the app itself. Save the pass, or you can print it at home.
  • Airport Counter
  1. If you prefer checking in at the airport with staff assistance, go to the Alaska Airlines check-in counter after reaching the airport.
  2. Have your ID and e-ticket or confirmation number ready.
  3. The staff will check you in, confirm your seats, and issue your boarding pass.
  • Self-Service Kiosk:
  1. To check in on your own, go to the Alaska Airlines self-service kiosks at ORD.
  2. Follow the on-screen instructions to check in for your flight.
  3. Once done, you’ll receive a printed boarding pass at the kiosk.

Security Check

After you check in for the Alaska flight, you must undergo the screening process. You might also have to open your luggage or remove your shoes.

  • Move to the security checkpoint for the security screening process.
  • Remove shoes, belts, and any large metal objects from your pockets.
  • Place your carry-on luggage and personal items in the bins for screening.
  • It is essential to do as the officers say.

Boarding Time

After all the procedures, you will proceed to boarding the flight, but follow these last steps first:

  • Check the information screens at ORD to find your gate number.
  • Reach your gate, and then you will have to wait for boarding.
  • The gate agent will announce when boarding starts for different groups.
  • When your group gets a call, present your boarding pass to the staff & board the plane.

What To Do After Landing At ORD?

If you just landed or are about to arrive at O’Hare International Airport on your Alaska Airlines flight and need clarification about what to do next. In that case, we have all the information ready. Know all the procedures below:


  1. Once the aircraft has landed properly, the flight attendants will announce that passengers should get off the plane row by row.
  2. Grab your things and follow the flight attendants’ directions to exit the plane.

Baggage Claim

Baggage Claim ORD
  1. Find the baggage claim area for your landed flight.
  2. Check the arrival information screens to confirm the belt number for your luggage.
  3. Wait for your bags to come & collect them from the assigned luggage belt.

Customs & Immigration

  1. If you arrive on an international flight, you must go through the customs and immigration process.
  2. You need to go as per the directional signs & instructions to the immigration area.
  3. Fill out any required forms and show your passport and travel documents to the customs and immigration officers.

Ground Transportation

  1. Once you have got your bags & cleared customs, you can go to ground transportation.
  2. Several options are available at ORD airport, including:
  • Rental cars
  • Taxis
  • Ride-sharing services
  • Public transportation

Inquiries Managed By Alaska Airlines

Alaska Airlines has always wanted its passengers to experience a smooth and pleasant flight without any hassle. This list covers common questions, from booking your flight to managing your reservation and everything in between.

Booking FlightsChecking InManaging Reservations
Flight Status UpdatesBaggage InformationTravel Documents & Requirements
Pet TravelIn-Flight ServicesSeat Selection
UpgradesCancellations & ChangesRefunds
Mileage Plan & RewardsSpecial AssistanceLost & Found
Airport InformationComplaints & FeedbackPayment & Billing
Travel InsuranceVisa & Passport RequirementsUnaccompanied Minors
Group TravelCorporate TravelSpecial Offers & Promotions
Alaska Lounge AccessCompanion FaresConnecting Flights
Family TravelInternational TravelDisability Assistance

Frequently Asked Question (FAQs)

What terminal is Alaska Airlines at ORD?

Alaska Airlines uses Terminal 2 at O’Hare International Airport (ORD). Passengers can easily reach the terminal with the help of signs or by asking the staff.

Where are the Alaska Airlines ticket counters in ORD?

The Alaska Airlines ticket counters are at Terminal 2, Door 2E. If you are confused about where they are, don’t hesitate to ask the staff for help.

How early should I arrive at ORD for an Alaska Airlines flight?

You must reach 2-3 hours before departure, especially if you have checked bags or pets or are travelling internationally.

Can I get my boarding pass on the Alaska Airlines app at ORD?

Yes, you can get your boarding pass through the Alaska Airlines mobile app. When you arrive at the airport, bring your boarding pass and go straight to security.

Where is the baggage claim for Alaska Airlines at ORD?

The baggage claim area for Alaska Airlines flights is at Terminal 2. If you need directions, ask the staff for help.

Does Alaska Airlines have a lounge at ORD?

No, Alaska Airlines does not have its own lounge at ORD. However, passengers with the airline’s elite status may be able to access other lounges in the airport.

What are the parking options for Alaska Airlines at ORD?

This airport offers various parking options, including short-term, long-term, and valet parking. 

What dining options are available near the Alaska Airlines gates at ORD?

They offer various dining options, including restaurants, cafes, and takeaway options. 

Can I change my flight at the airport?

Passengers can change their flight at the airport, but fees and availability may apply.

What if I miss my flight?

If you miss your flight, please contact Alaska Airlines immediately. They will try re-booking you on the next available flight, but fees may apply.

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